This is aPrivacy Policy for Family Flow Strategies

1. Information Collection

We collect personal information that you voluntarily provide to us, including your name, mobile phone number, and Medicaid case details, solely for the purpose of coordinating and conducting Personal Care Assistance (PCA) evaluations. This information is collected via our referral partners, digital intake forms, or physical documentation provided during an assessment.

2. How We Use Your Information

Your information is used strictly for transactional and clinical purposes, including:

Scheduling home-health evaluations and assessments.

Sending appointment reminders and status updates.

Communicating regarding required documentation for Medicaid compliance.

Responding to support requests via the "HELP" keyword.

3. SMS Data Protection (Carrier Mandatory Clause)

Strict Data Privacy: Your mobile information and SMS consent data will not be shared, sold, or rented to any third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security & HIPAA

As a provider involved in Medicaid evaluations, we implement administrative, technical, and physical safeguards to ensure the confidentiality and integrity of your protected health information (PHI). While SMS is used for coordination, we do not transmit highly sensitive data (such as Social Security Numbers or full medical records) via unencrypted text messaging.

5. Opt-Out & User Rights

You have the right to opt-out of our SMS communications at any time.

To stop receiving messages, reply STOP to any text.

For assistance, reply HELP or contact us at 702-482-8713.

You may also request the correction or deletion of your contact data from our active messaging records by contacting [email protected]